Effective date: [Complete: Policy effective date (YYYY-MM-DD)]
Requesting a return
Return request window: [Complete: Return request window (calendar days)] calendar days after delivery. Email [Complete: Customer support email] with your order number and the items you wish to return. We will explain the return process. Do not send goods to an unconfirmed address.
Eligibility and exceptions
[Complete: Return eligibility and exclusions]. Any exclusions must be disclosed before purchase and remain subject to applicable law. Statutory rights relating to faulty, damaged or incorrectly supplied goods are not excluded by this policy.
Return delivery and costs
[Complete: Who pays return shipping and when]. Return address / process: [Complete: Return address / return instructions]. Keep your proof of postage and tracking information.
Refunds
Refund processing and payment method: [Complete: Refund processing time and method]. We will notify you after checking the returned items. Your payment provider may take additional time to post the refund. Contact us if a confirmed refund has not arrived within the stated timeframe.
Cancellations and exchanges
Cancellation conditions: [Complete: Cancellation deadline / conditions]. For an exchange, contact us to check availability and the process before returning an item. Mandatory cancellation and withdrawal rights in your market take precedence where applicable.