Effective date: [Complete: Policy effective date (YYYY-MM-DD)]
Changing or cancelling an order
Cancellation deadline and conditions: [Complete: Cancellation deadline / conditions]. Email [Complete: Customer support email] with your order number and requested change as soon as possible. We will confirm whether the change can be made. Sending a request alone does not confirm that an order has been changed or cancelled.
After dispatch
If an order can no longer be changed, refer to our returns policy. Do not send a return to an unconfirmed address. Return instructions: [Complete: Return address / return instructions].
Refunds and consumer rights
Refund handling: [Complete: Refund processing time and method]. These procedures do not limit cancellation, withdrawal or other rights that apply under mandatory consumer law in your market.